Thank you for purchasing from Light-It-Up. We value your satisfaction and strive to provide high-quality courses and materials. Please read our Refund & Returns Policy carefully before making a purchase.

1. Digital Courses (Non-Refundable)

All purchases of digital courses, downloads, and content are final and non-refundable. Due to the nature of digital products, we cannot offer refunds once the course content has been accessed.

We strongly encourage you to read course descriptions carefully and reach out to us with any questions before purchasing.

Exceptions

We may offer a refund under the following exceptional circumstances:

• You purchased the course more than once by mistake.
• You are unable to access the course due to a technical issue we cannot resolve.

If you believe you qualify for an exception, please contact us at support@light-it-up.com within 7 days of your purchase.

2. How to Request a Refund or Return

To request a refund (eligible cases only) or return a physical item, email us at:

support@light-it-up.shop
Subject line: “Refund Request – Order #[YourOrderNumber]”

Please include:

• Your full name
• Order number
• Description of the issue
• Any supporting documents or photos (if applicable)

We aim to respond within 2 business days.

3. Chargebacks & Disputes

If you believe a charge was made in error, please contact us before initiating a chargeback with your bank. We’re here to help and can resolve most issues quickly.

4. Policy Updates

This policy may be updated at any time. The latest version will always be available on our website.